Privacy Policy

Information You Provide and Website Information

We collect information that you choose to provide when you contact us, submit an inquiry, request product information, discuss a project or otherwise communicate with us.

Information You Provide

• Your name and business contact information, including your phone or WhatsApp number if you choose to provide it.
• Your email address.
• Your company or organization, if provided.
• Product, application, quantity, technical requirement or project information included in your inquiry.
• Messages, attachments and other information you choose to send to us.

Website and Technical Information

When you use our website, certain technical information may be processed automatically by our website hosting, security, analytics or other technical service providers. Depending on the services enabled on the website, this may include information such as your browser type, device type, IP address, referring page, pages visited and basic website usage information.

How We Use the Information We Receive

We use personal and business information only where reasonably necessary to communicate with you, provide requested information, support commercial activities and operate our website and business.

We May Use Information To

• Respond to product, technical and application inquiries.
• Help with product selection and project discussions.
• Prepare quotations and communicate about pricing, quantities, lead times and commercial requirements.
• Process and follow up on sample requests, orders and related business communications.
• Communicate about OEM / ODM projects or other requested customization discussions.
• Provide customer service and technical support.
• Maintain records reasonably necessary for customer, project and commercial administration.
• Protect the website, investigate technical problems and help prevent misuse, fraud or security incidents.
• Understand and improve website performance and user experience where website analytics or similar services are enabled.
• Meet applicable legal, regulatory, accounting or compliance requirements.

When Information May Be Shared

We may share limited information with service providers or business partners when this is reasonably necessary to operate our website, communicate with you or fulfill a business request.

Service Providers

Depending on the services involved, information may be processed by providers that support functions such as website hosting, email, website security, analytics, IT services and other technical infrastructure.

Orders, Samples and Project Fulfillment

If you proceed with a sample request, order or project, relevant information may be shared with parties involved in fulfilling that request, such as manufacturing, logistics, shipping or other operational service providers, where necessary.

Legal or Security Requirements

We may disclose information where reasonably necessary to comply with applicable law, respond to a lawful request, protect our rights or property, investigate misuse or address security concerns.

Cookies and Website Analytics

Our website may use cookies and similar technologies that are necessary for website operation, security, performance or user experience.

Depending on the services enabled on industrialsafetysensor.com, cookies or similar technologies may also be used to understand basic website usage and help us improve website performance and content.

Browser Controls

Most web browsers allow you to review, block or delete cookies through browser settings. Disabling certain cookies may affect how some website features function.

How We Retain and Protect Information

Data Retention

We retain personal and business information for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, maintaining customer and project records, supporting transactions and meeting applicable legal, accounting or compliance requirements.

Retention periods may vary depending on the type of information, the nature of the business relationship and applicable requirements. Information that is no longer reasonably required may be deleted, anonymized or otherwise removed from active business records where appropriate.

Information Security

We use reasonable administrative and technical measures intended to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, email system, network or electronic storage method can be guaranteed to be completely secure. You should therefore use appropriate care when sending confidential or sensitive information electronically.

Your Choices and Privacy Rights

Depending on the laws that apply to you and your location, you may have certain rights regarding personal information that we hold about you.

These Rights May Include

• Requesting access to personal information that we hold about you.
• Asking us to correct inaccurate or incomplete personal information.
• Requesting deletion of certain personal information where applicable.
• Requesting restriction of, or objecting to, certain processing where applicable law provides such a right.
• Withdrawing consent where processing is based on your consent, subject to applicable legal requirements.
• Raising a concern with an appropriate data protection or regulatory authority where applicable law provides that right.

To make a privacy-related request, please contact us using the details provided below. We may need to verify information reasonably necessary to confirm the identity of the person making the request.

International Business and Data Processing

CCH serves customers and business partners internationally. Information submitted through industrialsafetysensor.com or provided during business communications may therefore be processed in China and, where relevant, in other countries where our service providers or business partners operate.

Privacy and data protection laws may differ between jurisdictions. Where required by applicable law, we take reasonable steps intended to handle personal information in accordance with applicable legal requirements.

International Projects and Transactions

For international quotations, samples, orders, shipping, technical support or project coordination, relevant business contact and project information may need to be processed across national borders as part of the requested transaction or communication.

Contact Us About Privacy

If you have a question about this Privacy Policy, the information we hold about you or a privacy-related request, you can contact our international sales office using the details below.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers or applicable requirements. When we make changes, the updated version will be posted on this page and the “Last updated” date will be revised.